Transfers are sent via the Faster Payments service and usually take between 0 - 3 hours to arrive but if you are transferring money to a fellow MasLife user, it will be instant! If a payment is made after 5pm on Friday, it will arrive on Monday. We are constantly working on making transactions as fast as possible to ensure that you have a great and speedy customer experience.

To transfer money into your MasLife account, simply click on the ‘top up’ button on the homepage. You can then enter in the amount that you would like to deposit and select which method you would like to use to top up (via card or bank transfer). Then, click on the ‘top up’ button at the bottom of the page. Topping up your account is instant!

Just like most financial platforms, your MasLife account balance will be updated once the transfer successfully processes into your account.

Standard timeframes are:

Faster Payments - 0-3 hours

BACS Payments - Up to 3 business days

Please note: Some banks do not process transfers over the weekend and all banks and financial platforms monitor payments to ensure they comply with regulations, these processes can cause delays.

The daily ATM withdrawal limit is £650.00 and the monthly ATM withdrawal limit is £850.00.

Cards take 5-7 business days to arrive. If you have been waiting for your card for more than 7 business days, please contact our customer support service via the in-app chat line and we will help you.

You can temporarily freeze your card if you are not certain that you have lost it by clicking on the card icon at the top right hand side of the summary page. Then, click on the ‘freeze’ icon. A pop up box will ask you ‘do you want to freeze your card?’, select yes.

Or, if it has been stolen, damaged or lost and you need to order a replacement, click on the card icon at the top right hand side of the summary page. Then, click on ‘account details’, scroll to the bottom and you will see the option to click ‘replace card’. Select the reason for the request and a new card will be ordered.

To retrieve your card pin, click on the card icon at the top right hand side of the summary page. Then, click on the pin icon. You will be prompted to login with your password or touch ID and then you card pin will show.

To find your account number and sort code, click on the icon at the top left hand side of the summary page. Then, click on your profile picture at the top of the side bar. This will bring you to your MasLife account details page where you can see your account number, sort code and bank address.

On the homepage of the MasLife app, underneath ‘What do you need to do today?’, you will see the option to ‘activate now’. Click this and that will lead you to a confirmation page. Your card has now been activated and will be posted to your delivery address. In the meantime, you are able to use your virtual card for online payments.

Yes - See Below:

The MasLife Prepaid Mastercard is issued by Prepaid Financial Services Limited pursuant to a license from Mastercard International Incorporated. Prepaid Financial Services Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011, firm reference number 900036, for the issuance of electronic money and provision of payment services

Registered Office: Fifth Floor, Langham House, 302-308 Regent Street, London, W1B 3AT. Company Registration number: 06337638.

Prepaid Financial Services Limited, as a regulated Electronic Money Institution (“EMI”) and per regulation 20 of the Electronic Money Regulations (“EMRs”) 2011, adopts all steps necessary to segregate and safeguard funds received in exchange for e-money that has been issued. This includes segregating client funds into designated accounts with authorised credit institution(s) / custodian(s). Acknowledgement letters from each authorised credit institution(s) and custodian(s) are in place, outlining that the funds and assets in the safeguarding account(s) are held for the benefit of the firm’s customers and that no institution or custodian has interest in, recourse against or right over the relevant funds or assets in the safeguarding account.